Frequently Asked Questions
What is Lakeshore Quest Escape Rooms?
You and up to 8 players are placed in a colorful themed room where the goal is to solve several interconnected puzzles. If you solve all the puzzles and achieve the main objective, you win! or "escape" the room. Playing an escape room is a live adventure that involves creative thinking, team-work and fun. Very often there are cheers as the group uses their combined talents to find solutions. Each game is different as each group of players is unique.
How do I reserve a room?
You can see our available times on our "BOOK-NOW" page and then simply select the number of people in your party and the time that you desire. You can take care of all payments online. Or if you wish you may coordinate with your friends to all book their own tickets for the same time slot. We do require a prepayment in order to hold that time slot for your party.
Are you really going to lock us in?
No! Your safety is our top priority, so we don't really lock you in. You have the option to leave the escape room at any time if necessary. Our rooms are spacious and you should not feel closed in.
What does it cost?
Ticket prices are $24 per person. Room capacity is 8 players. A minimum of 3 tickets may be required to confirm a booking; whether from 1 party or a combined group with soon to be friends. Payment is taken online but we can take other payment methods if contacted in advance.
How many players can participate?
Our current rooms are designed for 4 to 8 players. Numbers under 4 may play however you will be placed in a larger group if available. For a booking to be automatically confirmed at least 3 total tickets need to be purchased from same or separate parties. If 2 players wish to take the challenge and other players do not join, 3 tickets could be be purchased by 2 players. This should only be attempted by expert players as there are over 20 puzzles to solve to win the game.
Can our group play alone?
Yes, but it requires you to purchase all the tickets available for the specific time slot you wish to participate. Be sure to select the "entire room" option on the booking screen. If you cannot purchase all the tickets because someone else has already purchased some, you will need to find another time slot.
What ages can play?
We welcome players of all ages into our escape rooms. However for safety purposes children under 5 years old are not allowed in the room unless attached to an adult. We had to create this policy after observing several near accidents of adults not seeing crawling toddlers; it can get frantic in the room at times. If you choose to bring players that are between the ages of 5-11 they will need a ticket. Many young puzzler solvers will surprise you at how adept they are at the challenges you may face! The puzzles are designed with ages 12 and up in mind however we leave it to parents to decide if their child will appreciate an escape room experience. For birthday parties of children under 12 years of age we do provide unlimited clues so that they enjoy themselves and have a very good chance at solving the room. All of our rooms are fully immersive and there is a lot of fun stuff for them to do in the rooms. Players under 18 years of age must be accompanied by at least 1 adult.
When do I need to arrive?
It is imperative you arrive early, we recommend 15 minutes. Game doors cannot be opened once the game has begun. If we have teams booked immediately after, any minutes late will cut into your time, since we must let them in at their allotted time. If you are going to be late, please contact us and we will let you know if this will affect your playing time.
Do you allow refunds?
We do not offer refunds, however games can be rescheduled within 24 hours of booking.
Do I need to bring anything with me to escape?
Just your friends and a winning spirit! You will only need the clues within the rooms to escape. Before your game, we'll ask you to fill out a quick waiver. You may however wish to bring your reading glasses for seeing numbers on locks.
Our rooms are spacious and are wheelchair friendly.