How many players can participate?
Our current rooms are designed for 4 to 8 players. Single players are welcome; it is not necessary to make up the full number of players in order to participate however you will be placed in a larger group. For a booking to be confirmed at least 4 total tickets need to be purchased.
Can our group play alone?
Yes, but it requires you to purchase all the tickets available for the specific time slot you wish to participate. If you cannot purchase all the tickets because someone else has already purchased some, you will need to find another time slot.
What ages can play?
We welcome players of all ages into our escape rooms. Many young puzzlers will surprise you at how adept they are at the challenges you may face! The puzzles inside are designed with ages 12 and up in mind. We normally do not recommend under 12 unless previous experience in escape rooms have proven that they will be able to participate and enjoy this experience. All of our rooms are fully immersive and there is a lot of fun stuff for them to do in the rooms. Players under 18 years of age must be accompanied by at least 1 adult.
Do you allow refunds?
We do not offer refunds, however games can be rescheduled within 24 hours of booking.
When do I need to arrive?
It is imperative you arrive early, we recommend 15 minutes. Game doors cannot be opened once the game has begun. If we have teams booked immediately after, any minutes late will cut into your time, since we must let them in at their allotted time. If you are going to be late, please call us and we will let you know if this will affect your playing time.
Do I need to bring anything with me to escape?
Just your friends and a winning spirit! You will only need the clues within the rooms to escape. Before your game, we'll ask you to fill out a quick waiver. To save time, we recommend you fill out a waiver prior to arriving.
Are you really going to lock us in?
No! Your safety is our top priority, so we don't really lock you in. You have the option to leave the escape room at any time if necessary.
Our rooms are spacious and are wheelchair friendly.